Because your info deserves the same care as your home.
1. What We Collect
When you use THRT to book a service, we collect only what’s necessary to deliver that service — your name, phone number, email, your location, and a few words about what’s broken, leaking, or acting up. No creepy forms, no data mining, no unnecessary details. We believe in simple, direct information that helps us help you. That’s it. You won’t find any fine print designed to confuse you — just the essentials, so we can show up fast and fix what needs fixing.
2. How We Use It
We use your information to do one thing: get the job done. That means scheduling your service, assigning the right technician, sending updates about your booking, and making sure we reach you on time. We may also send helpful service tips or follow-ups — but only if it’s useful, never annoying. And here’s our promise: your data is never sold, shared, or used for anything outside the job you asked us to do. No spam. No shady ads. Just solid service.
3. How Your Account Works
You won’t find a “Sign Up” button on our site — because you don’t need one. When you book your first service, we’ll automatically create a THRT account using the email you booked with. From there, you’ll be able to log in, set your password, update your details, and manage your bookings. It’s smooth, fast, and zero extra steps. No forms, no delays — just service first, access second. And don’t worry — your info stays locked down until you decide to log in and take the wheel.
4. Who Sees It
Only the people who need to. Your data is seen by our trusted THRT team — including the technician assigned to your job. That’s it. We don’t sell, rent, or trade your personal information with third parties. Ever. We don’t even like third parties. Your details are used purely to connect you with the right help, at the right time, with zero exposure to anyone else.
5. Your Rights
It’s your data — you stay in control. At any time, you can request access to the information we hold, ask for changes, or request to have it deleted entirely. Just reach out and we’ll take care of it — no hoops, no waiting, and no awkward emails. Because protecting your information is just as important as fixing your leak.
